Legal information
Limitations of online consultations
Draft. This document has not been reviewed yet and is not a final version of the terms.
This text is an automatic translation and has not been legally reviewed.
This is not emergency care If your pet has trouble breathing, bleeding, seizures, refuses water, is suddenly very weak, has a swollen belly or another acute condition, go to the nearest veterinary clinic immediately. Do not wait for an online consultation.
An online consultation does not replace an examination The veterinarian cannot see or touch the animal or run tests. Conclusions are based on the description, photos, videos and records provided by the owner and may change after an in-person examination.
What is included Review of existing test results, explanation of the diagnosis and stage, discussion of possible diagnostic and treatment options, questions to ask your vet, a second opinion.
What is not included A final diagnosis without tests, specific drug regimens and doses without in-person monitoring, veterinary certificates, prescriptions or other documents, procedures.
Treatment decisions Final treatment decisions are made together with the attending veterinarian who examines the animal and can monitor its condition.
No guaranteed outcome Cancer behaves differently in each animal. The Provider does not guarantee a cure or any particular prognosis.
Quality of the materials The value of the consultation depends on how complete and accurate the information is. Please send complete records with dates.
Updated 23 October 2026