Privacy policy

This policy explains how personal data of visitors to oncovet.pro and of clients booking a consultation is processed. It is written with the Russian Federal Law No. 152-FZ “On Personal Data” and the EU General Data Protection Regulation (GDPR) in mind.

1. Controller Daria Alekseevna Dmitrieva, self-employed, tax ID 695010002391, Saint Petersburg, Russia. Email: dmdarya@mail.ru.

2. Data we process When you book: name, email, phone (optional), country, consultation language, time zone, preferred contact method. About your pet: species, name, description of the problem, and the records and questionnaire you send. Technical data: a cookie with your chosen language and currency; for staff, sign-in data for the admin area. We do not ask for or process data about your own health. Information about the animal’s health is not a special category of personal data, but we protect it just as carefully.

3. Purposes Booking and holding the consultation, contacting you about the booking, sending confirmations and reminders, payments and receipts, legal obligations.

4. Legal basis Your consent given when you submit the request (Art. 6 and 9 of 152-FZ; Art. 6(1)(a) GDPR) and performance of the consultation contract (Art. 6(1)(b) GDPR). Payment records are kept to comply with legal obligations (Art. 6(1)(c) GDPR).

5. Who receives the data We do not sell data or use it for advertising. Only the specialist and authorised staff have access. The website relies on processors: website hosting and database, an email delivery service, Zoom (video calls), and Telegram or WhatsApp if you choose that contact method.

6. International transfers Servers of the hosting, email and video services may be located outside Russia and outside your country, including in the EU and the USA. By submitting a request you agree to such transfers. We choose services that provide appropriate data protection safeguards.

7. Retention Booking data and correspondence are kept for up to 3 years after the last consultation, then deleted or anonymised. Unconfirmed requests are deleted within 6 months. Payment records are kept for the period required by tax law. You can ask us to delete your data earlier.

8. Security Access is protected by passwords and role-based permissions, and data is transmitted over an encrypted connection (HTTPS). Other visitors cannot see anyone else’s bookings.

9. Cookies The website uses only necessary cookies: language, currency and the staff sign-in session. No analytics or advertising cookies are used.

10. Your rights You can ask what data we hold about you, correct it, have it deleted, restrict processing, receive a copy (portability), object, and withdraw your consent at any time. Write to dmdarya@mail.ru — we reply within 10 working days. You may also complain to the Russian data protection authority (Roskomnadzor) or, if you live in the EU, to the data protection authority of your country.

11. Changes The current version is always published on this page with its update date.